Get in Touch With Us

This page is for reaching the people behind Best Crypto Casinos — the editorial team that researches and ranks Bitcoin casinos for US players. Use it to flag an error, ask how we assess a site, query a bonus term we've described, or open a commercial conversation. Write to us at [email protected] and a person will read it.

One thing to get straight before you type: we are an independent comparison site, not a casino. We can't access your account, release a withdrawal, reset your 2FA or look up a pending on-chain transaction. Those requests have to go to the operator's own support team. Everything else below, we can usually help with.

How to Reach the Editorial Team

Email is the only channel we operate, deliberately — it gives us a written record and lets us route a message to whoever knows the topic. Jenna Keller oversees the editorial desk, and factual claims on the site carry a fact-check date (currently Sep 23, 2026) so you can see how fresh a page is when you challenge it.

To get a useful reply first time, include:

1. The page you're writing about, and the exact sentence or figure if it's a correction.
2. Which casino you mean — we cover several, and \"the cashback one\" narrows nothing down.
3. Your state, if the question touches availability. Offshore operators self-restrict different states and the answer changes accordingly.
4. Screenshots of terms, if you're telling us an advertised offer doesn't match what a site actually shows.

We aim to reply within two business days. Corrections that look material get looked at the same day, because a wrong wagering requirement or a stale licensing note is worse than no note at all.

What We Can Actually Help With

• Corrections and stale data — a bonus that has changed, a payment method that's been dropped, a coin no longer supported, a licence detail we've described loosely. This is the most valuable mail we get.
• How we rank — questions about our editorial ratings, our criteria, or why one bitcoin casino sits above another.
• Bonus terms — if our summary of a deposit match or cashback deal reads differently from the operator's T&Cs, tell us and we'll re-read both.
• Coverage requests — a crypto casino site you think we've missed, or a topic like wallet setup, confirmation times or provably fair verification you'd like explained properly.
• Commercial and partnership enquiries — see the disclosure below for how these are handled.
• Removal or privacy questions — anything about data we hold on you as a reader.

What We Can't Do

• Recover a locked account, a confiscated balance or a delayed payout. Only the casino can.
• Give legal advice about whether you may play from your state, or tax advice about crypto gains and gambling winnings. We'll point you to the general position; for anything that affects your money, consult a qualified professional.
• Help anyone bypass a geoblock, a KYC check, or an AML or sanctions screen. We won't answer those messages.
• Confirm you'll win anything. Every game covered on this site is built to lose money over time, and crypto price movement can shrink a balance even when the games treat you evenly.

How We're Funded, in Plain Terms

Best Crypto Casinos earns commission when a reader signs up with some of the operators listed here. That's the whole business model and we'd rather say it on the contact page than bury it. Commission does not buy a position in our rankings, and no operator sees a review before it publishes. If you think a placement looks bought, email us and ask — we'd rather answer that directly than have you guess.

Operators and affiliate managers: introduce yourself, name the brand, and include the licensing jurisdiction and the states you restrict. Listings are editorial decisions, so the answer to \"can we buy the top spot\" is no.

Questions About Deposits, Withdrawals and Fees

We get a lot of mail here, so it's worth setting out what we can and can't resolve. Play at these sites runs on-chain: you deposit BTC, ETH, LTC, DOGE or a stablecoin like USDT or USDC from a self-custody or exchange wallet, and you withdraw back to a wallet address you control. There is no card, no bank transfer, no chargeback.

A practical note that saves more mail than anything else: send a small test amount first, confirm the address and network match exactly, and remember that stablecoins exist precisely so you can hold a dollar-denominated balance instead of watching a BTC bankroll swing while you play.

Queries About Specific Casinos We Cover

Most reader mail names one of the operators in our rankings. Here's the context we'd give you by email anyway, including the part each one gets criticized for.

BetPanda

Our highest-rated listing at 10.0, and the one readers most often write in about because its headline deal — 10% weekly cashback — is unusually simple to understand. Cashback suits steady players better than a big front-loaded match, since there's no deposit multiple to clear before your balance is yours. That said, the percentage applies to net losses over a defined weekly window, and qualifying play, minimum thresholds and payout timing are set by the operator's terms, which you should read before assuming a figure. The limitation worth stating: a modest recurring rebate is less headline value than a large welcome package, so bonus-hunters chasing a single big number will find it underwhelming.

CoinPoker Casino

Rated 9.9, and the listing that attracts questions from players crossing over between poker and casino play. Its 150% welcome bonus up to $2,000 is the largest straight deposit match among our top three, which makes the playthrough condition the thing to check first — a match of that size carries wagering requirements, a time limit to clear them, and game weightings that usually count slots differently from table games. Contributions from blackjack, roulette and baccarat are commonly reduced or excluded entirely. The drawback: a bonus this size is only good value if you were going to wager at that volume anyway, and clearing it under a deadline is exactly the situation where people bet more than they planned.

Cryptorino

Also at 9.9, and the one Bitcoin-first readers ask about, because its 100% match is denominated up to 1 BTC rather than in dollars. That's a genuine distinction: a BTC-denominated cap moves with the market, which cuts both ways depending on where the price sits when you deposit. It pairs the match with 10% weekly cashback, so you get both bonus structures in one place. Material terms — wagering multiple, expiry, eligible games, maximum bet while a bonus is active — come from the operator and should be read before depositing. The limitation: two overlapping promotions mean two sets of rules, and bonus terms are where most disputes we hear about actually start.

The Rest of the Table

We also cover Punkz (20,000 USDT welcome bonus plus 15% cashback), Hyperlucky (20% daily cashback up to $10,000 plus 100 free spins), Winna (up to 60% rakeback and 25% instant cashback), Thrill (up to 70% rakeback plus 10% cashback), BC Game (four match bonuses up to $4,000 plus 400 free spins), Wild.io (up to 350% across the first three deposits plus 200 free spins) and Vave (up to 550 USDT plus up to €75 free bet and 5% cashback). Every one of those figures is a maximum, not an expected amount, and each carries wagering or qualifying-play conditions, time limits and eligibility rules set by the operator. If our description of any of them has drifted from the current terms, that's precisely the email we want.

Questions About the Games

If you're asking which category to look at rather than which site, the split across these operators is broadly the same: slots from third-party studios such as Pragmatic Play, NetEnt and others; live dealer rooms running blackjack, roulette and baccarat with real tables streamed in, often powered by Evolution; RNG table games; and the crypto-native originals — crash, dice, plinko and in-house titles that are frequently provably fair, meaning you can verify a result's seed yourself after the round. Third-party slots rely instead on RNG certification and independent audits. Neither system makes a game beatable; both let you check it isn't rigged. Ask us how to run a provably fair check and we'll walk you through it.

Sportsbook and Other Product Lines

Several of the brands we rank run a sportsbook alongside the casino, and some run poker — CoinPoker's name is a clue. Vave's package includes a free bet, which only makes sense on the sports side. The practical differences matter if you're emailing us about a bonus: sportsbook promotions usually use minimum-odds rules rather than casino playthrough multiples, free bets often return winnings only rather than the stake, and casino bonus funds typically can't be moved to sports wagers. Rakeback, as offered by Winna and Thrill, comes from poker convention and rebates a share of the house's take rather than your losses. We cover the casino product first; ask if you want the sports or poker side explained.

Legal Standing, Age and Getting Help

We won't pretend this is settled. There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operations licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator. Regulated online casino gaming exists in only a handful of states, including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those licensed operators do not run on crypto. For most US players, offshore crypto casinos sit in a legal grey area. State law varies and some states are explicitly restrictive; operators self-restrict different states, and the exclusion list is theirs to publish. Check your own state's position, and if the answer matters to you, consult a qualified attorney. Tax is the same story: US players are generally liable on gambling winnings and on crypto gains, and a tax professional is the right person to ask.

You must be at least 18 to play, and 21 or older where the operator's terms or your state's rules set that higher — check the site's stated minimum before registering. We do not write for anyone below the applicable minimum age.

Gambling costs money. Set a limit you can afford to lose and stop there; crypto volatility means a balance can fall even without a losing session. Offshore sites may not offer the deposit limits, cooling-off periods or self-exclusion tools that state-regulated operators are required to provide, so check what's available before you deposit. If gambling has stopped being entertainment, the National Problem Gambling Helpline is free and confidential on 1-800-GAMBLER. If you write to us about this, say so in the first line and we'll reply with resources rather than casino information.

Readers outside the US sometimes land here looking for a different market — if that's you, our guide to casinos outside the UK GamStop scheme covers separate ground.

Before You Hit Send

Short, specific messages get answered fastest. Name the page, name the casino, quote the line you're questioning. If you're reporting that an offer doesn't match what we've published, a screenshot with the date visible settles it in one exchange instead of three. And if you just want to tell us a review was useful or a ranking was wrong, that's worth sending too — reader mail is a real part of how these pages stay accurate.